We Guarantee Our Products Will Never Scratch, Peel, or Flake
We use the highest quality, eco-friendly, lead-free ceramic inks. We then fire our products at temperatures of up to 1200 degrees. Fired inks become a part of the finish, our glassware will not peel, flake or scratch off the way pieces that are not fired can. All inks are within strict FDA guidelines and are the best in the industry. Our process insures our print is durable and will remain a permanent part of your glassware for a lifetime.
We stand behind our products. Each and every one of them. Our products are warranted to the receipt barer (original owner or gift receiver) against defects in materials and workmanship, for the lifetime of the product. We guarantee that all products of Tekoware™ will function as represented, and we will repair or replace a naturally damaged product without charge.
Please note, your Lifetime Warranty is not valid unless activated at: tekoware.com/warranty
You have 14 days from the date of purchase to activate your Lifetime Warranty.
Your Lifetime Warranty will begin immediately after you’ve registered your purchase and will allow you to exchange a naturally damaged product at no cost (example: print begins to fade.) Your privacy is very important to us. We will not share any of your contact information provided to us for your lifetime warranty activation. Information provided will be used to validate your warranty upon use.
Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, improper use, or negligence.
Warranty use and example scenario(s): We may ask that you provide pictures of the product that needs replaced for our records which helps us improve our products. Your Lifetime Warranty grants you one exact item replacement in the event that the print on your item begins to fade.
If your item arrives broken from shipment, a replacement item will be issued at no cost. This will not count toward your Lifetime Warranty use as it is not a print issue or a naturally damaged product.
Our Lifetime Warranty sets forth specific legal rights. This warranty supersedes all prior warranty statements for Tekoware™ products. Inquiries concerning this warranty should be directed through our contact page.